Frequently Asked Questions

Answers to help you decide.

Service scope and quotation, collaboration method, existing system conversion and operation. Start the project You have specifically answered the criteria that need to be checked beforehand.

FAQ DIRECTORY

From the necessary items
Check.

It's okay if the preparation steps are different. All you have to do is check the problem that is closest to you right now.

SCOPE & START

Start and range

We will guide you on what you can entrust and how you can get started even when you are not prepared.

RIS ANSWER

We are working on the corporate website, new services/MVP, conversion of existing systems, and application of AI work. It is suitable for projects that require not only screen production but also planning, UI/UX, development, actual application, and operational standards.

COST & SCHEDULE

Estimate and schedule

Describes the cost estimation criteria and schedule, and how changes are managed during the process.

COLLABORATION

Collaboration method

Guidance on who carries out the project and how to check the results and key decisions.

MIGRATION & OPERATION

Transition and Operations

Describes the transfer of operating systems, normalization of suspended projects, and handover after completion.

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Effective date: August 1, 2026

RIS Privacy Policy

AlIS (hereinafter referred to as “Company”) complies with the Personal Information Protection Act and related laws and processes personal information lawfully and safely to protect the freedom and rights of information subjects.

1. Purpose of processing personal information

Personal information is processed to receive quote inquiries and consultations, provide optional AI planning assistants, verify identity, coordinate consultation schedules, and deliver consultation results and related information. Collected personal information will not be used for purposes other than those specified.

2. Items of personal information processed

During the consultation process, we process your name or title, contact information, email address, consultation availability date and time, business goal, field, budget, desired schedule, detailed inquiry details, etc. If you choose to use the AI planning assistant, project responses and AI input will be processed and your name, contact information, and email address will not be transmitted to the AI. During the process of using the website, cookie identifiers, device/browser information, visited pages, inflow path and campaign information, click/form usage records, etc. may be automatically generated and processed.

3. Processing and retention period of personal information

Personal information collected for consultation is retained for one year from the date of collection or until the purpose of consultation is achieved. If there is a storage obligation under relevant laws or if an investigation is in progress, it may be kept for the relevant period.

4. Procedures and methods for destroying personal information

When personal information becomes unnecessary because the retention period has passed or the purpose of processing has been achieved, it is destroyed without delay. Electronic files are irretrievably deleted, and paper documents are shredded or incinerated.

5. Provision of personal information to third parties

The company processes the personal information of the information subject only within the scope specified in the processing purpose, and does not provide it to third parties except in cases where the information subject consents, processing is entrusted, or transferred overseas as disclosed below, or as otherwise specified by law.

6. Use of web analysis services

The company uses Google Analytics to analyze website usage and marketing performance. The name, contact information, email address and detailed inquiry information entered in the consultation request form will not be transmitted to Google Analytics. The Google Analytics event data storage period is set to 14 months, and users can limit collection through browser cookie settings, etc.

7. Overseas relocation

Web usage information automatically generated during the use of Google Analytics may be transmitted to the country where Google LLC and its related data centers are located. Information is transmitted over an encrypted network and stored for 14 months for web analysis and service improvement purposes. If you choose to use the AI Planning Assistant, your project answers and AI inputs will be used by OpenAI, L.L.C. for answer generation purposes. and may be encrypted and transmitted to the country where the relevant data center is located. OpenAI API requests disable separate conversation storage, and monitoring records for service safety may be kept by default for up to 30 days in accordance with OpenAI's API data policy.

8. Use AI planning assistant

AI Planning Assistant is an optional feature. After the user consents, only the project type, current status, goals, scope and AI conversation input are sent to the OpenAI API. Contact information is separated from AI requests, and users should not enter unnecessary sensitive information such as personal information, medical information, or contractual confidentiality. OpenAI does not use API input and output for model learning by default, and the company operates to reflect AI suggestions in the consultation form only after the user confirms them.

9. Entrustment of personal information processing work

The company transmits the name or title, company name, contact information, email address and contents of the consultation to Channel Corporation Co., Ltd. to notify the reception of consultation and confirm the person in charge, and entrusts the processing of personal information to OpenAI, L.L.C. to generate answers from the optional AI planning assistant. Channel Talk web chat widget is not used. Consignment information is retained until the end of the consignment contract, fulfillment of processing purpose, or retention period disclosed in the service, and necessary matters are stipulated in accordance with relevant laws and regulations.

10. Measures to ensure the safety of personal information

We implement safety measures stipulated in relevant laws, such as restricting access to personal information, encrypting personal information, and storing and managing access records.

11. Rights of information subjects and how to exercise them

Information subjects may request to view, correct, delete, and suspend processing of personal information. You can exercise your rights by email or phone, and the company will take necessary action without delay.

12. Personal information protection officer

Personal Information Protection Manager: Hyunje Seong Email: ceo@ris-kr.com Phone: 010-2490-8276

13. Method of redress for infringement of rights

You can apply for consultation or relief regarding personal information infringement through the Personal Information Dispute Mediation Committee (1833-6972), Personal Information Infringement Reporting Center (118), or Personal Information Protection Committee (118).

14. Changes to personal information processing policy

This privacy policy is effective from August 1, 2026. If there are any changes to the content, we will notify you through the website before implementation.

Starting a project with RIS AI